Complaints policy

Raising concerns with our service or have a query or complaint?
While we strive to get it right, we acknowledge that sometimes things may go wrong. If you have questions or a complaint about the service you have received, please contact us so we can look into your concerns and respond.

What should I do first?
Start by contacting the staff member you have been dealing with and explaining your concerns. They will try to resolve the matter straight away. If they cannot, they may refer your concern to the Course Manager. You can also contact the Course Manager directly.

How do I send a complaint?
You can write to us or contact our Course Manager to discuss your concerns.

Contact us:
Email: info@dancetherapytraining.org
Phone: 027 574 4340

Please include a brief description of your concern and any supporting documents.

Next steps
We will acknowledge your complaint within 5 working days. You can expect a response within 1–3 weeks. If we need more time due to complexity or the need for additional information, we will let you know.

If you are not satisfied with the outcome
You have the right to raise your concerns with the Office of the Ombudsman:
Freephone: 0800 802 602
Website: www.ombudsman.parliament.nz
Email: info@ombudsman.parliament.nz
Postal: PO Box 10152, Wellington 6143

Legal compliance
• Privacy Act 2020

Procedures and Forms
• Complaints procedure